Privacy Policy

Last updated: July 6, 2026

This Privacy Policy describes how Palm Coast Towing (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our Website and request towing or roadside assistance services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • First and last name
  • Email address
  • Phone number
  • Vehicle information (make, model, condition)
  • Pickup and destination locations
  • Any additional information you choose to provide

This information may be collected when you:

  • Submit a contact form
  • Request a towing quote
  • Request roadside assistance
  • Call us
  • Email us

Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Referring website

2. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Provide towing quotes
  • Dispatch roadside assistance services
  • Coordinate with service providers
  • Improve our Website and customer experience
  • Analyze Website performance and traffic
  • Comply with legal obligations
  • Communicate with you regarding requested services

3. Sharing Your Information

To provide roadside assistance efficiently, we may work with independent towing companies, roadside assistance providers, dispatch services, website hosting providers, analytics providers, and other trusted service providers.

We share only the information reasonably necessary to fulfill your service request with the towing or roadside assistance provider assigned to assist you.

We do not sell or rent your personal information to third parties.

4. Call Tracking (CallRail)

We use CallRail to help manage inbound phone calls and measure the effectiveness of our advertising campaigns.

When you call a phone number displayed on our Website, CallRail may collect information such as:

  • Phone number
  • Call date and duration
  • Call recordings (if enabled)
  • Referring Website or advertising source

This information is used solely to improve customer service, analyze marketing performance, and facilitate requested services.

5. Google Analytics

We use Google Analytics to better understand how visitors interact with our Website. Google Analytics may collect information including:

  • IP address
  • Device information
  • Browser information
  • Pages visited
  • Time spent on pages
  • Website interactions

For more information, please review Google’s Privacy Policy.

6. Cookies

We use cookies and similar technologies to:

  • Operate our Website
  • Remember user preferences
  • Analyze Website traffic
  • Measure advertising performance

Most web browsers allow you to control or disable cookies through your browser settings. Some Website features may not function properly if cookies are disabled.

7. Google Maps

Our Website may include embedded Google Maps to help visitors locate service areas. Google may collect certain technical information when Maps are loaded, including your IP address and usage information, in accordance with Google’s Privacy Policy.

8. Cloudflare Turnstile

To protect our contact forms from spam and automated abuse, we use Cloudflare Turnstile. This service may collect technical information such as your IP address, browser characteristics, and device information to determine whether requests originate from real users.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide requested services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to certain processing activities
  • Withdraw consent where applicable

To exercise these rights, please contact us at:

Email: [email protected]

11. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to know what personal information we collect, request deletion or correction of personal information, and receive equal service regardless of exercising your privacy rights.

12. GDPR (Visitors from the European Economic Area)

If you access our Website from the European Economic Area, we process personal information where permitted by applicable law, including on the basis of consent, contractual necessity, legitimate interests, or legal obligations.

13. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

14. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to help protect your personal information. However, no method of electronic transmission or storage is completely secure.

15. Third-Party Services

Our Website may use third-party services including:

  • CallRail
  • Google Analytics
  • Google Maps
  • Cloudflare Turnstile
  • Website hosting providers
  • Email communication providers

These providers may process limited information solely to provide services on our behalf.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last updated” date.

17. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: [email protected]